Description

Course Description:
This course provides supervisory staff members with several ways to manage difficult behaviors among staff members. Topics covered include taking a look inward, avoiding taking difficult behavior personally, maintaining self-control, focusing on problem-solving, confronting the employee, using performance management, coaching the behavior, and asking the right questions. Duration: 18 Minutes.

Instructors:
Catherine Mattice, Vector Solutions

Audience:
Human Resources employees, supervisory staff, and interested employees.

Learning Objectives:

• Learn techniques to manage difficult behaviors among staff members
• Understand how best to focus on problem-solving the difficult behavior
• Avoid taking difficult behavior personally
• Recognize how best to maintain self-control when working with difficult behavior

Disclaimer

The information presented is for general reference only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your legal, professional or subject matter advisor before implementing any new strategy or policy.